This policy is part of our Terms of Use and applies to everything bought on MyGuide (ai.researchramp.com). Services agreed separately in writing with Research Ramp, such as a Full Publication Package, follow the refund terms of their own agreement. Our services are digital: results are delivered on your paper's page on the platform, and nothing is shipped.
1. All payments are final
Your first result is free, and the plan's price and the usual amount of usage each job takes are shown before you pay or start, so you can judge their value first. For that reason all payments on the platform are final and are not refunded, including monthly plans and extra usage, and including usage you choose not to use. The only exceptions are those in section 3.
2. If something is wrong with a result
If a delivered result has a clear error on our side, tell us within 7 days at contact@researchramp.com with your order number. We correct it free of charge. A journal's decision, or a disagreement with an assessment that was made with care, is not an error.
3. The only refunds
We refund a payment only where the law requires it, namely:
- you were charged twice, or charged a wrong amount, or charged after cancelling a plan (we refund the extra charge);
- a paid job was not delivered, or cannot be done, because of a fault on our side, and we cannot deliver or correct it within a reasonable time;
- we stop or withdraw a paid service for reasons that are not your fault.
No refund is given where work is stopped because of a breach of our Terms by you (for example fabricated data or research misconduct).
4. Cancelling a monthly plan
You can cancel at any time in My account. Cancelling stops the next charge; your plan stays active until the end of the month already paid for. Months already started are not refunded, and unused plan work is not paid out in money.
5. How refunds are paid
Approved refunds go back to the payment method you used, usually within 5 to 10 working days, to the same payment method. GST is refunded with the price. Please contact us before raising a dispute with your bank, so we can resolve it quickly.
6. Contact
Research Ramp Private Limited, West Block, 3rd floor, 3sw1, 004 Unit, Mani Casadona, 11F, 04, Street Number 372, Action Area I, IIF, Newtown, Kolkata, Chakpachuria, West Bengal 700160, India. Email: contact@researchramp.com.